Remove any special characters in your filenames and check this article for more recommendations.
Learn how to check which account you’re signed into and sign into the right account.Ĭertain special characters in filenames may not be compatible with certain devices. You can sign in to multiple accounts on the same device and app, so if you’re missing a file that should have synced, make sure you’re on the right account. Make sure you’re signed in to the right Dropbox account
Learn how to update apps on iPhone and iPad.Check if the Dropbox app is up to date on your device: Your device settings determine whether you have to update the apps on your device manually or if they’re updated automatically. Even if you don’t see this error, double check by closing all non-Dropbox applications. You might see an error message indicating that your file is in use. If Dropbox files are open in another application, they might not sync. If you added a file to the Dropbox folder in File Explorer (Windows) or Finder (Mac) and it’s not syncing on or the mobile app, make sure the Dropbox desktop app is open and running on your computer.Ĭlose other applications that are open on your device To restart, resync, or force sync Dropbox, close and reopen (quit and relaunch) the Dropbox app or refresh (reload) on your device. If you’re using data, connect to Wi-Fi instead. Make sure the device you’re using is connected to the internet. Wait a few minutes and then check back.įor a file to sync, Dropbox must connect to the internet on the device where you added or changed the file, and the device where you’re trying to access it. For example, your device could be struggling to connect to internet or your files may be very large. There are a lot of reasons why syncing could be temporarily delayed. The Dropbox mobile app on your phone or tabletĪs long as you’re signed into the same Dropbox account, and aren’t using the selective sync feature, you can access all of your files in Dropbox from these locations, and they should all sync with each other.